Using Main Subdomain for Zendesk User Creation
Understand why using the main subdomain in Zendesk API doesn't allow setting a specific brand for welcome emails.
Can I use the main subdomain for creating users and still set a specific brand for welcome emails?
No, using the main subdomain for creating users will not allow you to set a specific brand for welcome emails.
To ensure that users receive welcome emails from a specific brand, you must either use the brand's subdomain or include theactive_brand_idattribute in your API request. Using the main subdomain will default to the main account's brand, which may not be the desired outcome if you manage multiple brands.
More related questions
How can I set the brand for welcome emails when creating users via Zendesk API?
To set the brand for welcome emails when creating users through the Zendesk API, you have two options. First, you can use your brand's specific subdomain instead of the main account subdomain when making API requests. This ensures that users are…
What is the purpose of using a brand's subdomain in Zendesk API requests?
Using a brand's subdomain in Zendesk API requests ensures that users are created under the specific brand. When you create users with the brand's subdomain, they will receive welcome emails from that brand. This is particularly useful if you manage…
How do I find the brand ID for setting the activebrandid in Zendesk API?
To find the brand ID for setting theactive_brand_idin Zendesk API, you need to access the brands endpoint. Visithttps://yoursubdomain.zendesk.com/api/v2/brandsto look up the specific brand ID you need. Once you have the brand ID, you can…
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