Using a brand's subdomain in Zendesk API requests ensures that users are created under the specific brand.
When you create users with the brand's subdomain, they will receive welcome emails from that brand. This is particularly useful if you manage multiple brands and want to maintain brand consistency in communications. For example, instead of using the main subdomain likehttps://yoursubdomain.zendesk.com/api/v2/users
, use the brand-specific subdomainhttps://yourbrandsubdomain.zendesk.com/api/v2/users
to achieve this.
To set the brand for welcome emails when creating users through the Zendesk API, you have two options. First, you can use your brand's specific subdomain instead of the main account subdomain when making API requests. This ensures that users are…
To find the brand ID for setting theactive_brand_id
in Zendesk API, you need to access the brands endpoint. Visithttps://yoursubdomain.zendesk.com/api/v2/brands
to look up the specific brand ID you need. Once you have the brand ID, you can…
No, using the main subdomain for creating users will not allow you to set a specific brand for welcome emails. To ensure that users receive welcome emails from a specific brand, you must either use the brand's subdomain or include the…