Using Liquid Markup in Zendesk Macros
How can I use Liquid markup in Zendesk macros?
Liquid markup in Zendesk macros allows you to support multiple languages and customize responses based on ticket data. This feature is particularly useful for international teams or when dealing with diverse customer bases.
By incorporating Liquid markup, you can dynamically insert ticket fields or conditional content into your macros. This ensures that your responses are tailored to the specific context of each ticket. To learn more about using Liquid markup in macros, check out theZendesk documentation.
More related questions
How can I create macros for repetitive ticket responses in Zendesk?
Creating macros in Zendesk is a great way to streamline repetitive ticket responses. You can set up macros to automate common actions and responses, saving you time and ensuring consistency. To create a macro, navigate to the Admin Center, select…
What are the best practices for using macros in Zendesk?
Following best practices for macros can enhance your workflow efficiency in Zendesk. It's important to keep your macros organized and regularly updated to reflect any changes in your processes. Consider categorizing macros based on their function…
Can I create a macro to send an email to the same addressee and copies?
Unfortunately, macros in Zendesk cannot be used to send emails to the same addressee and copies directly. Macros are designed to update tickets after submission, unlike triggers or automations. However, you can use macros to start side…
How do I organize and manage my macros in Zendesk?
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What should I do if my edited macro isn't updating in Zendesk?
If your edited macro isn't updating in Zendesk, it might be due to a caching issue. Ensure that you have saved your changes and try refreshing your page. If the problem persists, check if the macro is correctly listed under active macros with the…
How can I use macros to start side conversations in Zendesk?
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Can I export Zendesk macros into a spreadsheet?
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