Using Legacy Zendesk Chat Code Post-Migration
Can I continue using the legacy Zendesk Chat widget code after migrating?
Yes, you can continue using the legacy Zendesk Chat widget code after migrating, provided you update your customizations to follow the new format. The existing code snippet can be wrapped in azE()function to ensure compatibility with the new Web Widget. However, unsupported livechat APIs should be avoided, and it's recommended to transition to the newze-snippetfor future-proofing.
More related questions
How can I identify which Zendesk widget code snippet I am using?
To identify which Zendesk widget code snippet you are using, check the code snippet on your page. The Chat code snippet starts withwindow.$zopimand includes anACCOUNT_KEYspecific to your account. If you started with a Chat-only account,…
What is the correct way to add custom JavaScript to the Zendesk Chat widget?
To add custom JavaScript to the Zendesk Chat widget, ensure that your code executes in the correct order. JavaScript runs asynchronously, so use the appropriate 'ready' functions to ensure your customizations are applied after the widget loads. For…
How can I prevent the Zendesk web widget from sending the user's current URL?
Currently, there isn't a direct method provided in the documentation to prevent the Zendesk web widget from sending the user's current URL. However, you might consider rewriting the URL or using DOM manipulation techniques to alter the data being…
How do I enable cookie consent for the Zendesk Chat widget?
To enable cookie consent for the Zendesk Chat widget, you can use a simple JavaScript setup. Create a consent banner with a button that, when clicked, updates the widget settings to allow cookies. For example, use `zE('webWidget', 'updateSettings',…
What should I do if my custom JavaScript runs before the Zendesk widget loads?
If your custom JavaScript runs before the Zendesk widget loads, use the appropriate 'ready' functions to delay execution. For the Web Widget (Classic), wrap your code in$zopim(function(){ // Custom code here });. For the Web Widget, use…
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