Identify Your Zendesk Widget Code Snippet
How can I identify which Zendesk widget code snippet I am using?
To identify which Zendesk widget code snippet you are using, check the code snippet on your page. The Chat code snippet starts withwindow.$zopimand includes anACCOUNT_KEYspecific to your account. If you started with a Chat-only account, this is likely your snippet. The Web Widget code snippet, on the other hand, usesze-snippetand is also tied to anACCOUNT_KEY, but in a different format. This snippet is used if your Chat account was created from within your Support account. To be certain, open your account and check the Widget page for the exact snippet.
More related questions
What is the correct way to add custom JavaScript to the Zendesk Chat widget?
To add custom JavaScript to the Zendesk Chat widget, ensure that your code executes in the correct order. JavaScript runs asynchronously, so use the appropriate 'ready' functions to ensure your customizations are applied after the widget loads. For…
How can I prevent the Zendesk web widget from sending the user's current URL?
Currently, there isn't a direct method provided in the documentation to prevent the Zendesk web widget from sending the user's current URL. However, you might consider rewriting the URL or using DOM manipulation techniques to alter the data being…
Can I continue using the legacy Zendesk Chat widget code after migrating?
Yes, you can continue using the legacy Zendesk Chat widget code after migrating, provided you update your customizations to follow the new format. The existing code snippet can be wrapped in azE()function to ensure compatibility with the new…
How do I enable cookie consent for the Zendesk Chat widget?
To enable cookie consent for the Zendesk Chat widget, you can use a simple JavaScript setup. Create a consent banner with a button that, when clicked, updates the widget settings to allow cookies. For example, use `zE('webWidget', 'updateSettings',…
What should I do if my custom JavaScript runs before the Zendesk widget loads?
If your custom JavaScript runs before the Zendesk widget loads, use the appropriate 'ready' functions to delay execution. For the Web Widget (Classic), wrap your code in$zopim(function(){ // Custom code here });. For the Web Widget, use…
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