Currently, Zendesk does not support 'Is NOT within the previous/next' directly. Users looking to implement conditions that are the opposite of 'Is within the previous' or 'Is within the next' will need to find alternative methods.
Some users have discussed workarounds, such as using tags or other conditions to achieve similar results, but these are not straightforward solutions. For more complex needs, you might need to explore custom solutions or third-party apps.
These conditions evaluate based on a number of days. 'Is within the previous' and 'Is within the next' are used to set conditions in triggers based on a specified number of days. For instance, if you set a condition like 'Is within the next 3…
Timestamps for custom date fields are not visible in the UI or API. In Zendesk, timestamps for custom date fields are handled in the backend and are not exposed in the user interface or through the API. They generally operate within a time range…
Automations may fire at unexpected times due to timezone differences. Zendesk automations use UTC timestamps for custom date field conditions, which can lead to them firing earlier or later than expected based on your local timezone. For example,…
To trigger an action on the exact day of a custom date, you may need to use a workaround. Zendesk's standard trigger conditions do not directly support checking if a date is 'today'. Some users have found success using Liquid tags within API…