How Zendesk Handles Timestamps for Custom Date Fields
How do timestamps work with custom date fields in Zendesk?
Timestamps for custom date fields are not visible in the UI or API. In Zendesk, timestamps for custom date fields are handled in the backend and are not exposed in the user interface or through the API. They generally operate within a time range from 00:00 to 23:59.
This means that when you set a trigger condition like 'Is within the next 1 day', it will start evaluating from 00:01 onwards. This can sometimes lead to confusion if you're expecting the trigger to fire at a specific time of day.
More related questions
What do 'Is within the previous' and 'Is within the next' mean in Zendesk triggers?
These conditions evaluate based on a number of days. 'Is within the previous' and 'Is within the next' are used to set conditions in triggers based on a specified number of days. For instance, if you set a condition like 'Is within the next 3…
Can I use 'Is NOT within the previous/next' in Zendesk triggers?
Currently, Zendesk does not support 'Is NOT within the previous/next' directly. Users looking to implement conditions that are the opposite of 'Is within the previous' or 'Is within the next' will need to find alternative methods. Some users have…
Why do my Zendesk automations fire at unexpected times?
Automations may fire at unexpected times due to timezone differences. Zendesk automations use UTC timestamps for custom date field conditions, which can lead to them firing earlier or later than expected based on your local timezone. For example,…
How can I trigger an action on the exact day of a custom date in Zendesk?
To trigger an action on the exact day of a custom date, you may need to use a workaround. Zendesk's standard trigger conditions do not directly support checking if a date is 'today'. Some users have found success using Liquid tags within API…
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