Using Intercom Messenger for CSAT or CES Surveys
Can I use Intercom Messenger for CSAT or CES surveys?
Yes, Intercom users can choose between Email and Messenger as channels for CSAT or CES surveys. This flexibility allows you to gather feedback in a way that best suits your customers' preferences.
To enable in-app feedback surveys via Messenger, navigate to the survey settings in Intercom and select Messenger as the delivery channel. This setup ensures that you can capture customer satisfaction data directly within the messaging app.
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