Adding Multilingual Feedback Surveys in Zendesk QA
How do I add multilingual feedback surveys in Zendesk QA?
Adding multilingual feedback surveys in Zendesk QA is a great way to enhance customer experience and gather diverse insights. This feature allows you to reach a broader audience by providing surveys in multiple languages.
To add a multilingual survey, go to the survey creation section and select the option to add languages. You can then customize the survey content for each language, ensuring that all your customers can provide feedback in their preferred language.
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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