Using Generic Emails for Zendesk Signup
Find out why generic emails like support@ are not allowed for Zendesk signup and what to use instead.
Can I use a generic email address to sign up for Zendesk?
No, generic email addresses are not allowed during signup. When creating a new Zendesk account, you cannot use generic email addresses like support@, info@, or help@. These are not permitted because they are not unique to an individual. Instead, you should use a personal email address that is unique to you. This will be your login email. After account creation, you can set up a generic support address for customer interactions.
More related questions
Why am I getting a 'Please enter a valid email address' error when signing up for Zendesk?
This error usually occurs when using a generic email address. When signing up for a new Zendesk account, you might encounter an error message saying 'Please enter a valid email address.' This often happens if you're trying to use an email with…
What should I do if I get an error with a personal email during Zendesk signup?
If you encounter an error with a personal email, further assistance may be needed. Sometimes, even personal emails can trigger the 'Please enter a valid email address' error. If this happens, it might be due to other issues that require…
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