Fix 'Valid Email Address' Error in Zendesk Signup
Learn why you get a 'Please enter a valid email address' error when signing up for Zendesk and how to fix it.
Why am I getting a 'Please enter a valid email address' error when signing up for Zendesk?
This error usually occurs when using a generic email address. When signing up for a new Zendesk account, you might encounter an error message saying 'Please enter a valid email address.' This often happens if you're trying to use an email with prefixes like support@, info@, or help@, which are not allowed. These types of emails are considered generic and not personal. To resolve this, use a unique, personal email address that you will use to log into your account. Once your account is created, you can set up a support address for customer contact. For more details, check out the article on creating a Support trial account.
More related questions
Can I use a generic email address to sign up for Zendesk?
No, generic email addresses are not allowed during signup. When creating a new Zendesk account, you cannot use generic email addresses like support@, info@, or help@. These are not permitted because they are not unique to an individual. Instead,…
What should I do if I get an error with a personal email during Zendesk signup?
If you encounter an error with a personal email, further assistance may be needed. Sometimes, even personal emails can trigger the 'Please enter a valid email address' error. If this happens, it might be due to other issues that require…
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