Using External Numbers with Zendesk Talk
Can I use external numbers for inbound calls with Zendesk Talk?
No, you cannot use external numbers for inbound calls with Zendesk Talk, but you can use them for outbound calls.
This means that while you can make calls from Zendesk Talk using an external number, inbound calls must be directed to a number within your Zendesk Talk instance.
More related questions
Can I port my existing phone number to Zendesk Talk?
Yes, you can port your existing phone number to Zendesk Talk if you have a valid subscription. Porting is possible if there are guidelines for your country. To start the process, ensure you have a paid subscription to Zendesk Talk, as numbers…
What information do I need to submit for porting a number to Zendesk Talk?
To port a number to Zendesk Talk, you'll need to provide specific information about your current number and carrier. This includes the phone numbers you wish to port, the current carriers, relevant regulatory documentation, and your most recent…
How long does it take to port a number to Zendesk Talk?
Porting a number to Zendesk Talk can take between one and four weeks for US and Canada numbers, and six or more weeks for other countries. The timeline can vary based on the country and the specific requirements involved. During this period,…
What should I expect after submitting a porting request to Zendesk Talk?
After submitting a porting request, Zendesk will keep you updated throughout the process and may request additional documentation. The process involves multiple parties, and Zendesk will approve the port if your account is in good standing. If you…
How do I port a number out of Zendesk Talk?
To port a number out of Zendesk Talk, initiate the request with your new carrier, who will handle the process. The gaining carrier submits the request to Twilio, and Zendesk approves it if your account is in good standing. Zendesk's role is to…
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