Using Content Blocks in Zendesk Article Templates
Can content blocks be used in Zendesk article templates?
Currently, content blocks cannot be used in Zendesk article templates. They are designed for use within individual articles to manage reusable content efficiently.
While this feature is not available, Zendesk is continuously working on improving their content management tools, and user feedback is considered for future updates. For now, content blocks are best utilized for maintaining consistency across multiple articles rather than within templates.
More related questions
What are content blocks in Zendesk and how can they be used?
Content blocks in Zendesk are reusable segments of text that can be inserted into multiple articles across your help center. They are designed to streamline content management by allowing you to update a single block and have those changes…
How do you create a content block from the Zendesk help center?
Creating a content block from the Zendesk help center is straightforward. You start by clicking 'Add' in the top menu bar and selecting 'Content block'. This action adds the block to your content blocks list, making it available for insertion into…
Can you create a content block directly from an article in Zendesk?
Yes, you can create a content block directly from an article in Zendesk. This is done by selecting the content you want to reuse and clicking the content block icon in the toolbar. The selected content, whether a paragraph or a section, becomes a…
How do you insert a content block into a Zendesk article?
Inserting a content block into a Zendesk article is a simple process. First, click where you want to add the reusable content within your article. Then, click the content block icon in the toolbar to open a list of available content blocks. You can…
What are the limitations of using content blocks in Zendesk?
While content blocks in Zendesk are a powerful tool for content management, they do have some limitations. For instance, you cannot insert content blocks into bulleted or numbered lists, and they do not support custom HTML or images as of now….
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