Checkbox fields in Zendesk can be used in automations and views, but only if they are set to add a tag when checked. This is because the presence of a tag is necessary for checkbox fields to be recognized in these contexts.
If your checkbox doesn't add a tag, it won't appear as an option for use in automations and views. This requirement ensures that checkbox fields can be effectively integrated into your ticket management workflows.
Custom ticket fields in Zendesk can be used in various business rules and views, but their availability depends on the field type. For instance, drop-down and multi-select fields are versatile and can be used across all business rules and views….
Drop-down fields in Zendesk are highly flexible and can be used across all business rules and views. They allow you to select from a predefined set of values, making them ideal for consistent data entry and easy condition setting. In business rules…
Yes, multi-select fields can be used in both Zendesk views and business rules. They allow you to choose multiple values from a list, providing flexibility in how you manage and automate ticket workflows. In business rules and views, you can set…
Text fields in Zendesk are limited to trigger conditions where you can only check if a value is present or not. This limitation exists because the actual content of text fields cannot be matched with specific strings or words. This can be…
Date fields in Zendesk offer a variety of conditions like 'is', 'is not', 'before', 'after', and more. However, using 'is within the previous' or 'is within the next' as trigger conditions may not work as expected. These conditions are based on the…
Yes, lookup relationship fields can be used in Zendesk views and triggers. These fields allow you to choose from a filtered list of users, organizations, and tickets, helping to establish relationships within your account. In triggers, lookup…