No, aliases cannot be used if user profiles are not enabled in Zendesk. This feature is available only for Guide Professional and Enterprise plans where user profiles are enabled. Without user profiles, the alias feature cannot be utilized.
To enable aliases in your Zendesk help center, you need to be a Guide admin. Navigate to the Guide admin, click the Settings icon in the sidebar, and then click Gather Settings. From there, select 'Enable alias' and click Save. This allows users to…
Disabling the alias feature in Zendesk will delete any aliases that users have set up. This means that a user's real name will become visible in all their historical posts and comments. It's important to consider this change before disabling the…
Only a Guide admin has the authority to enable or disable the alias feature in Zendesk. This ensures that the control over user identity settings is managed by someone with administrative privileges, maintaining the integrity and privacy of user…
If you can't find Gather Settings in your Zendesk account, it might be due to your plan type. The alias feature and Gather Settings are available for Guide Professional and Enterprise plans. Ensure that your account is on one of these plans to…