Troubleshooting Missing Gather Settings in Zendesk
Why can't I find Gather Settings in my Zendesk account?
If you can't find Gather Settings in your Zendesk account, it might be due to your plan type. The alias feature and Gather Settings are available for Guide Professional and Enterprise plans. Ensure that your account is on one of these plans to access these settings.
More related questions
How do I enable aliases for users in my Zendesk help center?
To enable aliases in your Zendesk help center, you need to be a Guide admin. Navigate to the Guide admin, click the Settings icon in the sidebar, and then click Gather Settings. From there, select 'Enable alias' and click Save. This allows users to…
What happens if I disable the alias feature in Zendesk?
Disabling the alias feature in Zendesk will delete any aliases that users have set up. This means that a user's real name will become visible in all their historical posts and comments. It's important to consider this change before disabling the…
Can I use aliases if user profiles are not enabled in Zendesk?
No, aliases cannot be used if user profiles are not enabled in Zendesk. This feature is available only for Guide Professional and Enterprise plans where user profiles are enabled. Without user profiles, the alias feature cannot be utilized.
Who can enable or disable aliases in Zendesk?
Only a Guide admin has the authority to enable or disable the alias feature in Zendesk. This ensures that the control over user identity settings is managed by someone with administrative privileges, maintaining the integrity and privacy of user…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
