Using a Team Inbox with Zendesk Sell
Find out why using a general team inbox in Zendesk Sell is not recommended.
Is it possible to use a general team inbox in Zendesk Sell?
While it is technically possible to sync one email address with multiple users in Zendesk Sell, this setup is not recommended. You might encounter issues with multiple users syncing to the same email account. Instead, it's advised that each user integrates their own unique email address with their Sell account for the best experience.
More related questions
Can I use an email alias with Zendesk Sell?
Zendesk Sell does not support the use of email aliases. You can only integrate one core email account for sending and receiving emails through Sell. This means that each user should connect their own unique email address to their Sell account for…
Can I integrate multiple email addresses with Zendesk Sell?
Zendesk Sell does not allow the integration of multiple email addresses. Each user should connect their own unique email address to their Sell account. This ensures that all email communications are properly synced and managed within the platform….
Why aren't my emails showing up in Zendesk Sell activity reports?
Emails will only appear in Zendesk Sell activity reports if they were sent after you integrated your email with Sell. If you've integrated your email and still don't see them, it might be a technical issue, and you should contact Zendesk Support…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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