When merging accounts in Zendesk, the merging user's tickets transfer to the receiving user. Most of the merging user's data, like tags and notes, are lost, while the receiving user's data remains intact. Email addresses and phone numbers are combined, but other fields like language and time zone are unaffected.
Merging duplicate user accounts in Zendesk helps streamline customer support. To merge accounts, navigate to the user's profile via the Customers icon or from one of their tickets. Use the User options menu to select 'Merge into another user', then…
Before merging user accounts in Zendesk, ensure both accounts are end users, not admins or agents. If using single sign-on, ensure no external IDs are associated. Remember, merging is irreversible, so double-check the accounts you select. Merged…
No, Zendesk restricts merging to end-user accounts for security reasons. If you need to combine agent accounts, consider converting them to end users first. Alternatively, you can manually adjust email addresses to manage account information.
Currently, Zendesk does not support bulk merging of user accounts through the UI or API. However, you can script the Merge End users endpoint to automate the process. This requires custom coding, so seek help from someone experienced in scripting.
Closed tickets in Zendesk cannot be modified, even after merging accounts. While active tickets transfer to the receiving user, closed tickets remain unchanged. Only follow-ups can be created from closed tickets, and business rules do not apply to…