Merging Agent Accounts in Zendesk: Is It Possible?
Can I merge agent accounts in Zendesk?
No, Zendesk restricts merging to end-user accounts for security reasons. If you need to combine agent accounts, consider converting them to end users first. Alternatively, you can manually adjust email addresses to manage account information.
More related questions
How can I merge duplicate user accounts in Zendesk?
Merging duplicate user accounts in Zendesk helps streamline customer support. To merge accounts, navigate to the user's profile via the Customers icon or from one of their tickets. Use the User options menu to select 'Merge into another user', then…
What should I consider before merging user accounts in Zendesk?
Before merging user accounts in Zendesk, ensure both accounts are end users, not admins or agents. If using single sign-on, ensure no external IDs are associated. Remember, merging is irreversible, so double-check the accounts you select. Merged…
What happens to user data when accounts are merged in Zendesk?
When merging accounts in Zendesk, the merging user's tickets transfer to the receiving user. Most of the merging user's data, like tags and notes, are lost, while the receiving user's data remains intact. Email addresses and phone numbers are…
Is there a way to merge multiple user accounts at once in Zendesk?
Currently, Zendesk does not support bulk merging of user accounts through the UI or API. However, you can script the Merge End users endpoint to automate the process. This requires custom coding, so seek help from someone experienced in scripting.
What happens to closed tickets when merging user accounts in Zendesk?
Closed tickets in Zendesk cannot be modified, even after merging accounts. While active tickets transfer to the receiving user, closed tickets remain unchanged. Only follow-ups can be created from closed tickets, and business rules do not apply to…
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