User Concerns About Zendesk's Privacy Add-on
Why might some users be dissatisfied with the Advanced Data Privacy and Protection add-on?
Some users express dissatisfaction with the Advanced Data Privacy and Protection add-on because they feel it should be included in the Suite Enterprise package rather than being an additional purchase.
Users argue that essential security features like access logging should be standard in an enterprise-level product. The perception of the add-on as a costly extra can lead to frustration, especially for those managing large teams or seeking comprehensive security solutions directly from Zendesk.
More related questions
What is the Zendesk Advanced Data Privacy and Protection add-on?
The Zendesk Advanced Data Privacy and Protection (ADPP) add-on is a set of features designed to enhance security and compliance for Zendesk Suite users. It is available as an add-on for Suite Enterprise plans. ADPP includes features like the Access…
How can I purchase the Advanced Data Privacy and Protection add-on?
To purchase the Advanced Data Privacy and Protection add-on, you need to be the account owner or a billing admin. You can buy it directly from the shopping cart if you have an eligible online-assisted account. In the Admin Center, navigate to…
Who is eligible to buy the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection add-on is available for Suite Enterprise plan users. To purchase it, you must be the account owner or a billing admin. If you have an eligible online-assisted account, you can buy the add-on directly from…
What features are included in the Advanced Data Privacy and Protection add-on?
The Advanced Data Privacy and Protection add-on includes several features aimed at enhancing data security and compliance. These features include the Access Log API, Advanced Data Retention, and redaction suggestions for PII. The Access Log API…
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