Use Zendesk APIs to Find Tickets with Attachments
Learn how to use Zendesk APIs to find tickets with attachments, providing a starting point for managing these tickets effectively.
Can I use Zendesk APIs to find tickets with attachments?
Yes, you can use Zendesk APIs to find tickets that have attachments. While this won't allow you to filter by attachment size, it will enable you to pull a list of all tickets with attachments. This can be a useful starting point for managing tickets with attachments in your Zendesk account.
More related questions
How can I identify tickets with large attachments in Zendesk?
Currently, Zendesk does not offer a direct way to list tickets by attachment size. However, you can use advanced search or APIs to find all tickets that have attachments. This method allows you to identify tickets with attachments, but not…
Is there a way to filter Zendesk tickets by attachment type or size?
Yes, while Zendesk itself doesn't allow filtering tickets by attachment size directly, you can use third-party apps like Better Attachments. This app lets you filter tickets by file type, such as images, zip files, or PDFs, and even by file name or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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