Identify Tickets with Large Attachments in Zendesk
Learn how to find tickets with large attachments in Zendesk using advanced search, APIs, or third-party apps like Better Attachments.
How can I identify tickets with large attachments in Zendesk?
Currently, Zendesk does not offer a direct way to list tickets by attachment size. However, you can use advanced search or APIs to find all tickets that have attachments. This method allows you to identify tickets with attachments, but not specifically by their size. For more detailed filtering, consider using third-party apps like Better Attachments, which can filter tickets by file type, name, or size, and provide a convenient download option.
More related questions
Is there a way to filter Zendesk tickets by attachment type or size?
Yes, while Zendesk itself doesn't allow filtering tickets by attachment size directly, you can use third-party apps like Better Attachments. This app lets you filter tickets by file type, such as images, zip files, or PDFs, and even by file name or…
Can I use Zendesk APIs to find tickets with attachments?
Yes, you can use Zendesk APIs to find tickets that have attachments. While this won't allow you to filter by attachment size, it will enable you to pull a list of all tickets with attachments. This can be a useful starting point for managing…
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