Use Triggers to Stop Email Loops in Zendesk
What are the steps to use triggers to stop an email loop in Zendesk?
Using triggers is an effective way to stop email loops in Zendesk.
First, create a trigger that adds a tag to tickets from automated emails. Under Conditions, specify a string from your email template. Under Actions, add tags like 'automated_response' and set the ticket status to 'Solved'. Move this trigger to the top of your list. Then, modify existing notification triggers to ignore tickets with this tag. Save your changes to ensure the loop is stopped.
More related questions
How can I stop an email loop in Zendesk?
To stop an email loop in Zendesk, you can use triggers or blocklist emails. If your users' automated replies are creating loops, you can create a trigger that tags these emails and modifies notification triggers to ignore them. Alternatively, you…
How do I add an email to the blocklist in Zendesk to stop loops?
Adding an email to the blocklist can help stop email loops by suspending the tickets. To do this, format the email as 'reject:name@domain.com suspend:name@domain.com' and add it to your blocklist. This will move the emails to the Suspended tickets…
What should I consider when using blocklist to stop email loops?
When using a blocklist to stop email loops, be cautious of suspending legitimate emails. While adding emails to the blocklist can effectively move problematic emails to the Suspended tickets view, it requires manual review. This process can risk…
Can I modify existing triggers to prevent email loops in Zendesk?
Yes, you can modify existing triggers to prevent email loops in Zendesk. After creating a trigger to tag automated responses, edit your existing notification triggers. Add a condition to ignore tickets with the 'automated_response' tag. This…
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