Use Triggers to Assign Tickets by Email in Zendesk
How can I use triggers to assign tickets to agents based on email address in Zendesk?
You can use triggers in Zendesk to automatically assign tickets to specific agents or groups based on the email address they were sent to. This is done using the Received at condition.
To implement this, create a trigger that uses the Received at condition to check the support address. This allows you to route tickets to the appropriate agents or groups automatically. For a detailed guide on setting up such triggers, refer to the article: 'How can I route tickets to groups based on the support address they are received at?'
More related questions
Can I assign tickets from a specific email address to a queue or group in Zendesk?
Yes, you can assign tickets from a specific email address to a queue or group using the Received at condition. This condition checks the email address from which the ticket was originally received. To set this up, you can create a new view in…
What is the Received at condition in Zendesk and how is it used?
The Received at condition in Zendesk is used to check the email address from which a ticket was originally received. This condition is crucial for organizing and routing tickets based on their source email address. You can use the Received at…
Can I create a view in Zendesk to separate tickets by support address?
Yes, you can create a view in Zendesk to separate tickets by support address using the Received at condition. This helps in managing tickets from multiple support addresses efficiently. To create such a view, start by setting up a new view and add…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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