Create Views to Separate Tickets by Support Address in Zendesk
Can I create a view in Zendesk to separate tickets by support address?
Yes, you can create a view in Zendesk to separate tickets by support address using the Received at condition. This helps in managing tickets from multiple support addresses efficiently.
To create such a view, start by setting up a new view and add conditions like 'Status category | Less than | Solved' and 'Received at | is | (support address)'. This setup ensures that tickets are organized based on the email address they were sent to. If your account doesn't use custom ticket statuses, replace 'Status category' with 'Status'.
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