Use Proactive Chat on Critical Webpages
Can proactive chat be used on critical webpages?
Yes, proactive chat can be effectively used on critical webpages to provide extra support to your customers. For instance, if a visitor is on your pricing page, you can initiate a proactive chat to offer guidance and answer any questions they might have.
This approach ensures that potential customers receive the assistance they need when making important decisions, such as selecting a plan or product. By strategically placing proactive chat triggers on key pages, you can enhance the customer experience and potentially increase conversions.
More related questions
How can I use proactive chat to engage returning visitors?
Proactive chat is a great way to engage returning visitors on your website. By setting up a trigger in Zendesk Chat, you can automatically initiate a chat with visitors who have been to your site before. This helps ensure they find what they need…
How can proactive chat help reduce cart abandonment?
Proactive chat can be a powerful tool to reduce cart abandonment on your website. By setting up a trigger, you can initiate a chat with customers who linger on the shopping cart page for a certain period, like 60 seconds. This allows you to send a…
What should I consider before using proactive chats?
Before implementing proactive chats, there are a few considerations to keep in mind. If a chat is initiated by a proactive trigger, the pre-chat form requirement is bypassed, meaning chats can start without the user providing their name and email….
Can I use visitor tags to target users with proactive chat?
Yes, you can use visitor tags to target users with proactive chat in Zendesk. By setting up triggers based on specific tags, you can engage users who have been tagged with certain identifiers. This allows you to tailor your proactive chat strategy…
Is it possible to initiate a proactive chat without the user clicking the widget?
Currently, proactive chat triggers in Zendesk require some form of interaction with the chat widget. The trigger can fire when the widget is loaded, a chat is requested, or a message is sent. Unfortunately, there is no native way to initiate a…
Can proactive chat be used when agents are offline?
Yes, you can set up proactive chat triggers to function even when agents are offline. By using the 'department status = offline' condition, you can create triggers that allow customers to email you instead of starting a live chat. This ensures that…
How does the 'Visitor Page URL contains' condition work for proactive chat?
The 'Visitor Page URL contains' condition in Zendesk affects the entire URL, allowing you to create proactive chat triggers based on specific keywords within the URL. This means you can target users on pages with certain keywords, like 'Admin' or…
Can proactive chat be used in mobile applications?
Yes, proactive chat can be used in mobile applications with the Zendesk Chat Mobile SDK, although there are some limitations. When a customer visits your mobile app with the SDK installed, Zendesk Chat recognizes the page title as 'Mobile chat…
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