Updates to Zendesk SDKs March 2021
What updates were made to the Zendesk SDKs in March 2021?
In March 2021, Zendesk released updates to their SDKs for Web, Android, and iOS. These SDKs allow you to add customer support features, such as messaging, to your platforms. You can also use client-side APIs to customize and configure the appearance of these features, enhancing the user experience across different devices.
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What new features were introduced in Zendesk Guide in March 2021?
In March 2021, Zendesk Guide introduced a new Content Cues admin experience. This update allows you to review articles, prioritize trending topics, and gain more insights into topics, with the added benefit of topic availability in three additional…
How can I use Customer Satisfaction (CSAT) ratings in Zendesk messaging?
Zendesk messaging now supports Customer Satisfaction (CSAT) ratings across all messaging channels. This feature allows you to present a simple, optional survey to your customers when a messaging ticket is solved, helping you gauge their…
What is the new sandbox testing feature for Zendesk messaging?
Zendesk has introduced a new feature that allows you to safely test messaging in your sandbox instance. This means you can try out your web, mobile, and social messaging configurations in a secure testing environment before releasing them to…
How does Zendesk help bypass the WhatsApp 24-hour rule?
Zendesk provides a solution to bypass the WhatsApp 24-hour rule through Sunshine Conversations. If you have a Sunshine Conversations license, you can send templated messages to your customers via WhatsApp even after the 24-hour window has closed….
What is the Embedded voice feature in Zendesk Talk?
The Embedded voice feature in Zendesk Talk allows you to configure a 'call' button in your Web Widget, providing customers with a seamless way to contact you without leaving your website. This feature eliminates the need to list a phone number in…
How can billing admins manage subscriptions in Zendesk Admin Center?
In the Zendesk Admin Center, account owners can now create billing admins to help manage subscriptions. Once enabled, billing admins can purchase products, add agents, and perform other billing-related activities. This feature is designed to…
What are the new options for purchasing Zendesk Suite?
Zendesk has simplified its pricing and packaging, allowing users to purchase or trial a new Zendesk Suite package directly from their website. This initiative is part of Zendesk's effort to make their services more accessible and straightforward…
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