You can update multiple Zendesk knowledge base articles simultaneously using the bulk actions feature. This allows you to perform actions like publishing, archiving, or changing labels on several articles at once. To do this, navigate to the Manage articles section in Guide, select the articles you want to update, and choose the desired action from the bulk actions menu. Note that the available actions depend on your Zendesk plan. For more details, check out the originalZendesk help article.
Zendesk allows you to perform several actions in bulk on your knowledge base articles. These include opening or closing articles for comments, archiving or restoring articles, deleting articles, changing authors, and modifying user permissions….
While you can delete articles in bulk, bulk deleting media requires a different procedure. For instructions on deleting media, refer to the 'Working with images in the media library' section in Zendesk's documentation.
To change labels on multiple Zendesk articles, use the bulk actions feature. Select the articles you want to update, then choose the option to change labels from the bulk actions menu. You can add or remove labels, or enter a new label. This…
Yes, on Enterprise plans, you can schedule articles to be published or unpublished in bulk. Select the articles you want to schedule, choose the scheduling option from the bulk actions menu, and set the date, time, and time zone for publication….
If you're unable to bulk edit articles in Zendesk, it might be because the source language of the articles isn't selected or filtered. Ensure that the correct language is selected to enable bulk editing.
Yes, you can assign multiple Zendesk articles to a team member in bulk. Select the articles, choose the assign option from the bulk actions menu, select a team member, and enter a note if necessary. However, note that the assignee will receive…