Assign Multiple Zendesk Articles in Bulk
Can I assign multiple Zendesk articles to a team member in bulk?
Yes, you can assign multiple Zendesk articles to a team member in bulk. Select the articles, choose the assign option from the bulk actions menu, select a team member, and enter a note if necessary. However, note that the assignee will receive separate emails for each article assigned.
More related questions
How can I update multiple Zendesk knowledge base articles at once?
You can update multiple Zendesk knowledge base articles simultaneously using the bulk actions feature. This allows you to perform actions like publishing, archiving, or changing labels on several articles at once. To do this, navigate to the Manage…
What actions can I perform in bulk on Zendesk articles?
Zendesk allows you to perform several actions in bulk on your knowledge base articles. These include opening or closing articles for comments, archiving or restoring articles, deleting articles, changing authors, and modifying user permissions….
Can I bulk delete media in Zendesk?
While you can delete articles in bulk, bulk deleting media requires a different procedure. For instructions on deleting media, refer to the 'Working with images in the media library' section in Zendesk's documentation.
How do I change labels on multiple Zendesk articles?
To change labels on multiple Zendesk articles, use the bulk actions feature. Select the articles you want to update, then choose the option to change labels from the bulk actions menu. You can add or remove labels, or enter a new label. This…
Is it possible to schedule articles for publication in bulk on Zendesk?
Yes, on Enterprise plans, you can schedule articles to be published or unpublished in bulk. Select the articles you want to schedule, choose the scheduling option from the bulk actions menu, and set the date, time, and time zone for publication….
Why can't I bulk edit articles in Zendesk?
If you're unable to bulk edit articles in Zendesk, it might be because the source language of the articles isn't selected or filtered. Ensure that the correct language is selected to enable bulk editing.
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