Update Article Metadata with Zendesk API
How can I update article metadata using Zendesk's API?
You can update article metadata in Zendesk using the Update Article API endpoint. This endpoint allows you to modify metadata such as the article's promotion status or sorting position. However, it does not support updates to translation properties like the article's title, body, or draft.
If you need to make changes to the content of the articles, such as the body text, you should use the Translations endpoint instead. This distinction is important to ensure you're using the correct API for your specific update needs.
More related questions
Can I update the body of an article using the Zendesk API?
To update the body of an article in Zendesk, you need to use the Translations endpoint. The Update Article API endpoint is limited to modifying article metadata and does not support changes to the article's content, such as the title or body. For…
Is it possible to update translations without publishing them immediately in Zendesk?
Currently, Zendesk does not offer an API that allows you to update translations without publishing them immediately. When you update a translation using the API, the changes are published right away. This limitation means that any updates made to…
Can I batch update article titles in Zendesk using the API?
Unfortunately, Zendesk does not provide an endpoint for batch updating article titles. If you need to update multiple article titles, you will have to send consecutive API calls for each article using the Translations endpoint. While this may…
What are some limitations of the Zendesk help center API?
The Zendesk help center API has a few limitations that users should be aware of. For instance, there is no way to determine if a published article has been edited and saved via the Admin UI. Additionally, you cannot view the edited version of an…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
