Limitations of Zendesk Help Center API
What are some limitations of the Zendesk help center API?
The Zendesk help center API has a few limitations that users should be aware of. For instance, there is no way to determine if a published article has been edited and saved via the Admin UI. Additionally, you cannot view the edited version of an article compared to the published version.
These limitations can impact how you manage and track changes to your help center content. Being aware of these constraints can help you plan your content management strategy more effectively.
More related questions
How can I update article metadata using Zendesk's API?
You can update article metadata in Zendesk using the Update Article API endpoint. This endpoint allows you to modify metadata such as the article's promotion status or sorting position. However, it does not support updates to translation properties…
Can I update the body of an article using the Zendesk API?
To update the body of an article in Zendesk, you need to use the Translations endpoint. The Update Article API endpoint is limited to modifying article metadata and does not support changes to the article's content, such as the title or body. For…
Is it possible to update translations without publishing them immediately in Zendesk?
Currently, Zendesk does not offer an API that allows you to update translations without publishing them immediately. When you update a translation using the API, the changes are published right away. This limitation means that any updates made to…
Can I batch update article titles in Zendesk using the API?
Unfortunately, Zendesk does not provide an endpoint for batch updating article titles. If you need to update multiple article titles, you will have to send consecutive API calls for each article using the Translations endpoint. While this may…
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