Understanding Zendesk's Talk Partner Edition
Discover how Zendesk's Talk Partner Edition API integrates third-party telecom software with Zendesk Talk for enhanced call management.
What is the Talk Partner Edition in Zendesk?
The Talk Partner Edition in Zendesk is an API that facilitates the integration of third-party telecom software with Zendesk Talk.
This edition allows you to use third-party products directly within the Zendesk Support interface, making it easier to manage calls and customer interactions. For more information, you can explore the Talk developer resources and the Talk Partner Edition Developer Guide.
More related questions
How do I set up call routing with third-party software in Zendesk?
To set up call routing with third-party software in Zendesk, you'll need to use the Talk Partner Edition. This involves connecting the integration with custom code. The Talk Partner Edition is an API that allows you to integrate certain telecom…
Can I use my VoIP phone hardware with Zendesk Talk?
Yes, you can use your VoIP phone hardware with Zendesk Talk by leveraging the Talk Partner Edition. This integration allows you to connect your existing VoIP hardware with Zendesk Talk, enabling seamless communication and call management within the…
How can I build a CTI integration for Zendesk?
Building a CTI (Computer Telephony Integration) for Zendesk involves using the Talk Partner Edition API. This API allows you to connect your telecom software with Zendesk Talk, enabling advanced call routing and management features. For a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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