Building a CTI Integration for Zendesk
Can I build a CTI integration for Zendesk?
Yes, you can build a CTI integration for Zendesk to connect your telephony system with the CRM.
Using the Talk Partner Edition Developer API, you have the tools necessary to create custom apps and integrations. This allows you to make and receive calls directly from Zendesk, enhancing your customer interaction experience. Additionally, there are ready-to-go CTI integrations available from external resources like Tenfold, which can simplify the process.
For more details, you can check out the originalZendesk help article.
More related questions
What are the benefits of a CTI integration with Zendesk?
A CTI integration with Zendesk enhances your CRM by connecting it with your telephony system. This integration allows you to make and receive calls directly from Zendesk, streamlining your communication process. It also enables features like…
How can I customize a CTI integration in Zendesk?
Customizing a CTI integration in Zendesk allows you to tailor the telephony experience to your needs. You can build your own CTI Connector or use existing ones available in the market. These connectors often allow modifications such as changing the…
Are there ready-to-go CTI integrations for Zendesk?
Yes, there are ready-to-go CTI integrations available for Zendesk that simplify the setup process. These pre-built connectors, such as those offered by Tenfold, allow you to quickly integrate your telephony system with Zendesk without the need for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
