Understanding Zendesk's Sender Authentication Flag
What is the Sender Authentication flag in Zendesk?
The Sender Authentication flag in Zendesk is a warning that indicates potential email spoofing. If Zendesk cannot confirm that an email was sent from the address in the From line, it tags the comment with POTENTIALMESSAGESPOOFING and flags it with a message saying, “This message may not have been sent by
This flag is based on indicators such as the email's path, whether it was sent from an authorized location, and evidence of tampering. However, the presence of this flag does not guarantee spoofing, nor does its absence confirm authentication. For more details, you can check theoriginal link.
More related questions
How does Zendesk identify spoofed emails?
Zendesk identifies spoofed emails by examining several key indicators. These include the path the email has taken before reaching Zendesk, whether the email was sent from an authorized location, and any evidence of tampering. To ensure emails are…
What causes email suspension in Zendesk?
Email suspension in Zendesk can occur when email authentication fails. This typically happens when an email appears to originate from a source other than the actual sender, often due to failed DMARC checks. To resolve this, ensure the sender is…
Why is it important to set up SPF and DKIM for Zendesk?
Setting up SPF and DKIM for Zendesk is crucial to prevent email spoofing and ensure smooth email delivery. These protocols help authenticate emails, confirming they are sent from authorized sources. Without proper SPF and DKIM configuration, emails…
What should I do if my emails are flagged as spoofed in Zendesk?
If your emails are flagged as spoofed in Zendesk, it indicates potential issues with email authentication. First, ensure that the sender is authorized to send emails from your domain by configuring SPF and DKIM. If the problem persists, you might…
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