Importance of SPF and DKIM Setup for Zendesk
Why is it important to set up SPF and DKIM for Zendesk?
Setting up SPF and DKIM for Zendesk is crucial to prevent email spoofing and ensure smooth email delivery. These protocols help authenticate emails, confirming they are sent from authorized sources.
Without proper SPF and DKIM configuration, emails may be flagged as spoofed, leading to suspension or rejection, especially if you have integrations with external tools like Salesforce. Proper setup helps maintain the integrity of your email communications.
More related questions
What is the Sender Authentication flag in Zendesk?
The Sender Authentication flag in Zendesk is a warning that indicates potential email spoofing. If Zendesk cannot confirm that an email was sent from the address in the From line, it tags the comment with POTENTIALMESSAGESPOOFING and flags it…
How does Zendesk identify spoofed emails?
Zendesk identifies spoofed emails by examining several key indicators. These include the path the email has taken before reaching Zendesk, whether the email was sent from an authorized location, and any evidence of tampering. To ensure emails are…
What causes email suspension in Zendesk?
Email suspension in Zendesk can occur when email authentication fails. This typically happens when an email appears to originate from a source other than the actual sender, often due to failed DMARC checks. To resolve this, ensure the sender is…
What should I do if my emails are flagged as spoofed in Zendesk?
If your emails are flagged as spoofed in Zendesk, it indicates potential issues with email authentication. First, ensure that the sender is authorized to send emails from your domain by configuring SPF and DKIM. If the problem persists, you might…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
