Understanding Zendesk's 'Send email via Gmail' Option
What does the 'Send email via Gmail' option do in Zendesk?
The 'Send email via Gmail' option allows Zendesk support addresses using the Gmail Connector to send emails directly from Gmail. This means that all ticket and system notifications are sent using Google mail servers instead of Zendesk mail servers.
When this option is enabled, you don't need to set up SPF or DKIM for Zendesk, as emails are sent directly from your Gmail account. Notifications can be found in the Sent folder of your Gmail. However, be aware of Google's sending limits, which may cause notifications to temporarily switch to Zendesk mail servers if limits are approached. For more details, check out theoriginal article.
More related questions
How does the Gmail Connector affect email notifications in Zendesk?
The Gmail Connector in Zendesk allows email notifications to be sent directly from your Gmail account. This integration means that emails are sent using Google mail servers, bypassing the need for SPF or DKIM setup for Zendesk. With the Gmail…
What happens if I reach Google's sending limits with Zendesk's Gmail option?
If you reach Google's sending limits while using Zendesk's 'Send email via Gmail' option, notifications will temporarily switch to Zendesk mail servers. Google imposes limits on the number of messages sent per day and the number of recipients per…
Can I use real attachments with Zendesk's 'Send email via Gmail' feature?
No, when using Zendesk's 'Send email via Gmail' feature, only linked attachments can be used. If you have attachments enabled, email notifications with real attachments will be sent from Zendesk mail servers instead. This limitation is due to the…
Does the 'Send email via Gmail' option affect all Zendesk notifications?
The 'Send email via Gmail' option only affects notifications if your support addresses are connected through the Gmail Connector. If none of your support addresses use this connector, notifications will continue to be sent via Zendesk mail servers….
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