Understanding Zendesk's Greetings API
What is the greetings API in Zendesk?
The greetings API in Zendesk allows you to list and download greeting files. First, useGET /api/v2/channels/voice/greetings.jsonto list greetings and obtain their IDs. Then, download the MP3 file withGET /api/v2/channels/voice/greetings/{id}/recording.mp3.
This API is useful for transferring greetings between accounts. Be aware of a known issue with Chrome that may prevent successful downloads, so consider using another browser. For more details, visit theoriginal link.
More related questions
Can I transfer greetings between Zendesk accounts?
You can't directly transfer greetings between Zendesk accounts. However, you can manually re-upload them to the new account. If you have the greetings stored locally, simply upload them to the destination account. Alternatively, you can download…
How can I download Zendesk greetings using the console?
To download Zendesk greetings using the console, right-click the MP3 link when you hover over the play button and select 'Open in new tab'. This allows you to download the greeting file. If you encounter issues with Chrome, such as the file…
Why can't I download Zendesk greetings using Chrome?
There is a known issue with Chrome that may prevent you from downloading Zendesk greetings. The download might fail or the file may be treated as a .txt instead of an .mp3. To avoid this, use an alternative browser to download the recordings….
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