Understanding Zendesk's Attachment Size Limit
Why is there a limit on attachment sizes in Zendesk?
Zendesk has a limit on attachment sizes to ensure system performance and security. While some users find this limit restrictive, it helps maintain the platform's efficiency and security standards. Users are encouraged to use alternative methods for sharing larger files, such as external hosting or file-sharing apps.
More related questions
Can I change the attachment size limit in Zendesk ticket comments?
Unfortunately, you cannot change the attachment size limit in Zendesk ticket comments. If you need to send files that exceed the current limits, consider using alternative methods. You can host the files on another site and share a hyperlink with…
What are some alternatives for sending large files in Zendesk?
If your files exceed Zendesk's attachment size limits, you can use alternative methods to share them. One option is to host the files on another site and provide a hyperlink to the customer. Another solution is to use a file-sharing app from the…
How can I provide feedback on Zendesk's attachment size limit?
To provide feedback on Zendesk's attachment size limit, you can post in the Zendesk community forum. This is the official channel for feature requests and product feedback, where product managers track posts and provide updates. Sharing your…
Is there a way to reduce the attachment size limit for certain users in Zendesk?
Currently, Zendesk does not offer a setting to reduce the attachment size limit for specific users, such as those who are not logged in. The attachment size limit is a fixed setting that applies universally across the platform.
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