Reduce Attachment Size Limit for Users in Zendesk
Is there a way to reduce the attachment size limit for certain users in Zendesk?
Currently, Zendesk does not offer a setting to reduce the attachment size limit for specific users, such as those who are not logged in. The attachment size limit is a fixed setting that applies universally across the platform.
More related questions
Can I change the attachment size limit in Zendesk ticket comments?
Unfortunately, you cannot change the attachment size limit in Zendesk ticket comments. If you need to send files that exceed the current limits, consider using alternative methods. You can host the files on another site and share a hyperlink with…
What are some alternatives for sending large files in Zendesk?
If your files exceed Zendesk's attachment size limits, you can use alternative methods to share them. One option is to host the files on another site and provide a hyperlink to the customer. Another solution is to use a file-sharing app from the…
Why is there a limit on attachment sizes in Zendesk?
Zendesk has a limit on attachment sizes to ensure system performance and security. While some users find this limit restrictive, it helps maintain the platform's efficiency and security standards. Users are encouraged to use alternative methods for…
How can I provide feedback on Zendesk's attachment size limit?
To provide feedback on Zendesk's attachment size limit, you can post in the Zendesk community forum. This is the official channel for feature requests and product feedback, where product managers track posts and provide updates. Sharing your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
