Understanding Zendesk WFM Dashboards
What are Zendesk WFM dashboards and how do they work?
Zendesk WFM dashboards provide a real-time visual overview of your team's performance. They are customizable, allowing you to focus on the metrics and performance indicators most relevant to your organization. Unlike Zendesk Explore dashboards, which focus on ticket and channel-specific data, WFM dashboards show how your team is handling their workload in real time, with data refreshing approximately every 30 seconds. You can create up to 10 dashboards, each with up to 12 widgets, to tailor the information to your needs.
More related questions
How can I access Zendesk WFM dashboards?
To access Zendesk WFM dashboards, you must be a WFM admin. Simply sign in to your WFM account and click the Dashboards icon. If you haven't created any dashboards yet, the page will open in edit mode, allowing you to start creating one. You can…
What are dashboard widgets in Zendesk WFM?
Dashboard widgets are the building blocks of Zendesk WFM dashboards, allowing you to customize the information displayed. You can include up to 12 widgets per dashboard, each showing different metrics such as point, rate, and time metrics. When…
Who uses Zendesk WFM dashboards and for what purposes?
Zendesk WFM dashboards are used by various users depending on their roles, providing views relevant to their specific needs. Managers, for example, might use dashboards to monitor team workload and performance. It's recommended to align with…
How often is the data on Zendesk WFM dashboards updated?
The data on Zendesk WFM dashboards is updated in real-time, with information from your Zendesk account refreshing approximately every 30 seconds. This ensures that you always have the most current view of your team's performance and workload,…
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