Understanding Zendesk Organization Subscription Notifications
What is the organization subscription notification in Zendesk?
The organization subscription notification in Zendesk is a feature that sends ticket notifications to end users who are members of a shared organization and have chosen to follow that organization under 'My activities' in the help center Customer Portal. This means that whenever a ticket is created or updated within the organization, these users will receive notifications about it.
To learn more about this feature, you can visit theoriginal Zendesk article.
More related questions
How can I disable organization subscription notifications in Zendesk?
To disable organization subscription notifications in Zendesk, you need to update the organization's settings so that it is no longer shared. This can be done by editing the organization's settings and selecting 'Can view own tickets only' in the…
Can users stop receiving notifications but still view organization tickets?
Yes, users can stop receiving notifications while still being able to view organization tickets. They can do this by logging into the Customer Portal, selecting 'My Activities' from the profile dropdown, and then changing to the 'Organization…
Is it possible to customize organization subscription notifications in Zendesk?
Unfortunately, organization subscription notifications in Zendesk cannot be customized. These notifications are not controlled by triggers, so there is no option to create exception rules or modify the content of these notifications. If you have…
How can users identify which organization a notification is about?
Users can identify which organization a notification is about by adding the ticket organization placeholder to the trigger email notifications. This placeholder, {{ticket.organization.name}}, will show the assigned organization for a specific…
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