Understanding Zendesk Help Center Structure
What is the anatomy of the Zendesk Help Center?
The Zendesk Help Center consists of a knowledge base and a community platform. The knowledge base is organized into categories, sections, and articles, while the community allows for discussions and posts. You can search both simultaneously, with results displayed in separate columns for easy navigation.
More related questions
How can I search for content in the Zendesk Help Center?
To search for content in the Zendesk Help Center, simply use the search field. Start typing your query, and you'll see instant search results. You can also use double quotes to find multiple words or phrases and the minus operator to exclude…
How do I use content tags in the Zendesk Help Center?
Content tags in the Zendesk Help Center help you find related content easily. Tags appear at the bottom of articles and posts, and clicking a tag opens a search results page with all content sharing that tag. This feature depends on your help…
How can I sort content in the Zendesk community?
In the Zendesk community, you can sort posts by newest, recent activity, votes, or comments. Within a post, comments can be sorted by date or votes. This helps you find the most relevant discussions quickly.
How do I make a post in the Zendesk community?
To make a post in the Zendesk community, click 'New post' on any community page, enter a title and details, and select a topic. You can format your post and add images or links. Remember to search for similar questions before posting.
How can I view my contributions in the Zendesk Help Center?
You can view all your contributions in the Zendesk Help Center by clicking your profile icon and selecting 'My activities.' Here, you can see your posts and comments in both the community and articles.
How do I follow content in the Zendesk Help Center?
To follow content in the Zendesk Help Center, navigate to the section, article, topic, or post you want to follow and click 'Follow.' You'll receive email notifications for new comments or posts, but not for updates to existing content.
How can I manage my subscriptions in the Zendesk Help Center?
Manage your subscriptions in the Zendesk Help Center by clicking your profile icon and selecting 'Activities.' Here, you can view and modify your subscriptions, choosing what content you want to follow or unfollow.
How do I share a link to a specific comment in Zendesk?
To share a link to a specific comment in Zendesk, click the options menu beside the comment and select 'Permalink.' Copy the link and paste it where you want to share it, directing users to the exact comment.
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