Federated Search in Zendesk Help Center allows users to see search results from external sources alongside internal help center content. This means that when users search in your help center, they can find information not only from your help center articles or community posts but also from external knowledge bases, blogs, and other websites. Users can even filter these results by content type, such as blog posts or documentation.
To implement federated search, you can use either the Federated Search API or a search crawler. The API requires developer resources to integrate external content, while the search crawler can be set up without developers by configuring it in the Guide's search settings. For more details, visit theoriginal link.
The Zendesk search crawler indexes external content to make it searchable in your help center. It requires a sitemap of the pages you want to crawl, and these pages must be public. Once set up, the crawler runs every 12 to 24 hours, indexing…
You can implement federated search in Zendesk using two methods: the Federated Search API and the search crawler. The API allows developers to integrate external content by building a middleware layer, while the search crawler can be configured…
Zendesk federated search has a few limitations. External content search results appear in help center searches and the knowledge section of the context panel but not in other Guide search-powered interfaces like Instant Search. Additionally, the…
Yes, you can use both the Federated Search API and the search crawler together in Zendesk. This allows you to leverage the strengths of both methods, such as using the API for authenticated content and the crawler for public content. However, be…
In Zendesk, you can define external content sources and types using either the Federated Search API or during the search crawler setup. These definitions help filter search results by source and type, making it easier for users to find relevant…