The Zendesk search crawler indexes external content to make it searchable in your help center. It requires a sitemap of the pages you want to crawl, and these pages must be public. Once set up, the crawler runs every 12 to 24 hours, indexing content from the specified sitemap into the help center search indexes.
It's important to note that the crawler does not execute JavaScript, so it won't index content rendered dynamically after the initial page load. Additionally, it only visits pages listed in the sitemap and does not follow links on those pages. You can configure multiple crawlers to index different content from the same or different websites.
Federated Search in Zendesk Help Center allows users to see search results from external sources alongside internal help center content. This means that when users search in your help center, they can find information not only from your help center…
You can implement federated search in Zendesk using two methods: the Federated Search API and the search crawler. The API allows developers to integrate external content by building a middleware layer, while the search crawler can be configured…
Zendesk federated search has a few limitations. External content search results appear in help center searches and the knowledge section of the context panel but not in other Guide search-powered interfaces like Instant Search. Additionally, the…
Yes, you can use both the Federated Search API and the search crawler together in Zendesk. This allows you to leverage the strengths of both methods, such as using the API for authenticated content and the crawler for public content. However, be…
In Zendesk, you can define external content sources and types using either the Federated Search API or during the search crawler setup. These definitions help filter search results by source and type, making it easier for users to find relevant…