Understanding Zendesk Data vs. File Storage
What is the difference between data storage and file storage in Zendesk?
In Zendesk, data storage and file storage serve different purposes. Data storage refers to the structured data that Zendesk generates and uses, such as ticket data, user profiles, and metadata. This data is stored in databases for quick access and manipulation.
On the other hand, file storage pertains to unstructured data, like attachments to tickets, profile photos, and other files uploaded by users. These files are typically stored in a separate file system. Understanding the distinction between these two types of storage can help you manage your Zendesk account more effectively.
More related questions
What are the new storage limits for Zendesk Suite and Support plans?
Zendesk has increased storage limits for all Suite and Support plans, adding an extra 10 GB of data storage and 10 GB of file storage. This additional storage is provided free of charge and automatically added to your existing per-agent storage…
What is the Zendesk Storage Usage Dashboard?
The Zendesk Storage Usage Dashboard is a new feature designed to help you easily monitor your data and file storage usage. It provides a clear, color-coded view of your current storage usage, historical data, and segmentation by object type, such…
Who can access the Zendesk Storage Usage Dashboard?
The Storage Usage Dashboard is being rolled out to all Zendesk customers. Once available, it will be visible in the Admin Center. For self-service customers, the rollout started on March 25, 2024. However, there are some exceptions; for instance,…
What should I do if I'm over my Zendesk storage limit?
If you find yourself over your Zendesk storage limit, don't worry—you have several options. You can delete unnecessary data using ticket deletion APIs or set up rules to automatically delete older tickets. Alternatively, you can upgrade your plan…
Why is Zendesk introducing these storage changes?
Zendesk is introducing these storage changes to make it easier for customers to manage their data storage. Previously, customers had to contact Zendesk to view their storage usage. With the new Storage Usage Dashboard, you can easily monitor your…
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