Accessing the Zendesk Storage Usage Dashboard
Who can access the Zendesk Storage Usage Dashboard?
The Storage Usage Dashboard is being rolled out to all Zendesk customers. Once available, it will be visible in the Admin Center. For self-service customers, the rollout started on March 25, 2024. However, there are some exceptions; for instance, self-service accounts and accounts with temporary agents or Enterprise License Agreements may not see usage limitations or notifications.
If your account is eligible, you'll be able to access the dashboard and take advantage of its features to better manage your storage. For more information, you can refer to the original announcement.
More related questions
What are the new storage limits for Zendesk Suite and Support plans?
Zendesk has increased storage limits for all Suite and Support plans, adding an extra 10 GB of data storage and 10 GB of file storage. This additional storage is provided free of charge and automatically added to your existing per-agent storage…
What is the Zendesk Storage Usage Dashboard?
The Zendesk Storage Usage Dashboard is a new feature designed to help you easily monitor your data and file storage usage. It provides a clear, color-coded view of your current storage usage, historical data, and segmentation by object type, such…
What should I do if I'm over my Zendesk storage limit?
If you find yourself over your Zendesk storage limit, don't worry—you have several options. You can delete unnecessary data using ticket deletion APIs or set up rules to automatically delete older tickets. Alternatively, you can upgrade your plan…
Why is Zendesk introducing these storage changes?
Zendesk is introducing these storage changes to make it easier for customers to manage their data storage. Previously, customers had to contact Zendesk to view their storage usage. With the new Storage Usage Dashboard, you can easily monitor your…
What is the difference between data storage and file storage in Zendesk?
In Zendesk, data storage and file storage serve different purposes. Data storage refers to the structured data that Zendesk generates and uses, such as ticket data, user profiles, and metadata. This data is stored in databases for quick access and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
