Understanding Zendesk Chat Account Types
What are the different Zendesk Chat account types?
Zendesk offers four types of Chat accounts, each with different features and integration levels. These are Legacy Zendesk Chat, Legacy Zendesk Chat + Support, Zendesk Chat Phase 3, and Zendesk Chat Phase 4.
Legacy accounts were created on zopim.com, while Phase 3 and 4 accounts are more integrated with Zendesk Support. Understanding your account type is crucial for accessing features and troubleshooting issues. For more information, see the article: About Zendesk Chat account types.
More related questions
How do agents sign in to the Zendesk mobile Chat app?
Signing into the Zendesk mobile Chat app depends on your Chat account type. There are four versions of Chat accounts: Legacy Zendesk Chat, Legacy Zendesk Chat + Support, Zendesk Chat Phase 3, and Zendesk Chat Phase 4. For Phase 1 standalone…
How can I troubleshoot issues signing into the Chat mobile app?
If you're having trouble signing into the Chat mobile app, first determine your account type. For Phase 1 accounts, use your Chat credentials. For Integrated and Phase 4 accounts, use the second button in the app. If issues persist, refer to the…
How does the Zendesk Chat mobile app work?
The Zendesk Chat mobile app allows agents to manage live chats on the go. Depending on your account type, you can access different features and integrations. For a detailed understanding of how the app functions and its capabilities, refer to the…
Can I integrate Zendesk Chat into a custom mobile app?
Yes, you can integrate Zendesk Chat into a custom mobile app. This allows you to offer live chat or messaging features directly within your app. For detailed instructions on embedding Chat into your custom app, see the article: How do I add live…
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