Understanding Zendesk Autoreplies with Articles
What are autoreplies with articles in Zendesk?
Autoreplies with articles in Zendesk are automated email responses that include up to three recommended articles from your help center. These responses are triggered by the 'autoreply with articles' action, which identifies relevant articles to include in the notification email. This feature is part of Zendesk's AI agents and helps in resolving customer queries by providing helpful resources directly in the email.
These autoreplies can be sent through various channels, including email and web forms. They are designed to enhance the end-user experience by offering immediate assistance through suggested articles, potentially resolving issues without further interaction. For more details, you can check theoriginal documentation.
More related questions
How do I set up autoreplies with articles for email notifications in Zendesk?
To set up autoreplies with articles for email notifications in Zendesk, you first need a Guide help center with articles ready to address customer questions. Once your help center is prepared, you can enable autoreplies in the Admin Center. In the…
What is the end-user experience like with Zendesk autoreplies?
When end users receive an autoreply from Zendesk, they get an automated email response that includes a list of recommended articles. The email allows them to read the top suggested article in full and provides options to interact with the content….
How can I test email notification results for Zendesk autoreplies?
Testing email notification results for Zendesk autoreplies involves creating or opening a trigger configured for autoreplies. In the trigger's edit page, use the 'Configure and test' button to simulate the email notification process. During…
Can I customize the text in Zendesk autoreply emails?
Yes, you can customize the text in Zendesk autoreply emails by creating your own trigger to personalize the message. This allows you to adjust the tone and content of the email to better suit your audience. While you can modify the email subject…
How do placeholders work in Zendesk autoreply emails?
Placeholders in Zendesk autoreply emails are used to dynamically insert content into the email body, such as a list of recommended articles. The key placeholder is {{autoreply.article_list}}, which is required to display up to three articles that…
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