Yes, you can customize the text in Zendesk autoreply emails by creating your own trigger to personalize the message. This allows you to adjust the tone and content of the email to better suit your audience.
While you can modify the email subject and body, certain elements like the placeholders {{autoreply.article_list}} are necessary for the feature to function correctly. These placeholders automatically generate the list of recommended articles and related options. For more information on creating and managing triggers, you can explore theoriginal documentation.
Autoreplies with articles in Zendesk are automated email responses that include up to three recommended articles from your help center. These responses are triggered by the 'autoreply with articles' action, which identifies relevant articles to…
To set up autoreplies with articles for email notifications in Zendesk, you first need a Guide help center with articles ready to address customer questions. Once your help center is prepared, you can enable autoreplies in the Admin Center. In the…
When end users receive an autoreply from Zendesk, they get an automated email response that includes a list of recommended articles. The email allows them to read the top suggested article in full and provides options to interact with the content….
Testing email notification results for Zendesk autoreplies involves creating or opening a trigger configured for autoreplies. In the trigger's edit page, use the 'Configure and test' button to simulate the email notification process. During…
Placeholders in Zendesk autoreply emails are used to dynamically insert content into the email body, such as a list of recommended articles. The key placeholder is {{autoreply.article_list}}, which is required to display up to three articles that…