Understanding Top/Bottom Filters in Zendesk Explore
What is a top/bottom filter in Zendesk Explore?
A top/bottom filter in Zendesk Explore helps you focus on a specific range of results. For instance, you can create reports to find the ticket type with the shortest resolution time or identify the top five agents with the most solved tickets.
This filter is a straightforward way to break down a report into its highest and lowest results, making it easier to analyze data. You can even add these filters to a dashboard, allowing viewers to see the top or bottom results in each report. For more details, check out the originalZendesk article.
More related questions
How do I apply a top/bottom filter in Zendesk Explore?
To apply a top/bottom filter in Zendesk Explore, start by opening the report builder and clicking the result manipulation icon. In the Result Manipulation panel, select 'Top/bottom'. Enter the number of top and bottom results you want to see,…
What strategies can I use with top/bottom filters in Zendesk Explore?
When using top/bottom filters in Zendesk Explore, you can choose from several strategies to tailor your results. If you have attributes on both rows and columns, you can select the appropriate section for your filter. For more detailed analysis,…
What are the calculation options for top/bottom filters in Zendesk Explore?
Zendesk Explore offers calculation options to enhance your top/bottom filters. You can choose 'Aggregate values', which is useful if you have attributes in both the Rows and Columns panels or if your chart displays results over time. Another option…
Why is my 'Other' category blank when using Aggregate filtered elements?
If your 'Other' category appears blank when using the 'Aggregate filtered elements' option, it might be due to the metric aggregator you're using. Switching from D_COUNT to COUNT can resolve this issue. This solution was provided by Zendesk Support…
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